FAQs

How will I be able to purchase SensaLab® equipment?

Phone us on +1 800 430 1243 or email us at orders@somarkinnovations.com to have your local representative contact you to discuss your requirements.

Can I pay monthly?

Yes, we offer a Service Plan for all the SensaLab® solutions, including SensaLab® Connector, SensaLab® Reader and the SensaLab® Study Software.

Can I trial the SensaLab® solution?

We offer a 30-day money back guarantee. If you are not completely satisfied that the SensaLab® solution you have purchased is meeting your needs, return the equipment and we will cancel the system software licenses too.

Do I have to buy all the SensaLab® solutions?

No, you can pick and choose which solutions you need. If you wish to use our Digitail™ Tag, you will need to also have our SensaLab® Injector, SensaLab® Connector and SensaLab® Reader. We can advise you on how to configure the solution based on your needs. Please contact us to have your local representative work with you to propose the best solution.

Can I just buy the Digitail™ Tag?

In order for the Digitail™ Tag to be safely and consistently implanted into the tail of your rodents you will also need our SensaLab® Injector.

Our SensaLab® Reader antenna can only read our unique Digitail™ Tag. These have been optimized to connect to our SensaLab® Connector, which provides all the rich functionality needed to use Digitail™ Tag as more than just a method of identification.

Please contact us to discuss your needs and help us understand what systems you use today so we can advise how to integrate with your existing systems.

Will SensaLab® Connector work with my existing RFID transponders?

SensaLab® Connector has been optimized to work with our Digitail™ Tag and readers. SensaLab® Study Software will support existing methods of identification, but not automated data collection using these existing identification methods.

What if I have a lot of unused ink slides – can I get a rebate on these?

There is no guarantee of a rebate, but our representative will work with all our existing users to manage an effective transition to the new technology and all its benefits.  Please contact us so we can deal with your individual circumstances.

Will my Labstamp® work with SensaLab®?

No, the Labstamp® solution does not have the advanced connectivity required. We will discontinue support and production of consumables for Labstamp® at a time yet to be decided and which we will provide at least 6 months notice of. Please contact us to discuss the upgrade options that are available and let us show you how this works for you. The best time to upgrade your systems from an existing Labstamp® is now.